Support

A real person answers. A navigator will contact you within two business days.

Call us

(276) 970-3072

Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern

Email us

support@appalachianaccess.org

Privacy and data requests: privacy@appalachianaccess.org

This is patient navigation, not clinical services.

Navigators help you find and reach care. They do not diagnose conditions, give medical advice, prescribe or change treatment, and using this site does not create a patient–provider relationship.

Patient navigation is a paid service: $79 for a 45-minute session. Your navigator confirms the cost before any work begins.

If this is a medical emergency, call 911. If you are in crisis, call or text 988 for the Suicide & Crisis Lifeline.

Call a navigator (276) 970-3072

Common questions

What does navigation cost?

$79 for a 45-minute navigation session. Your navigator confirms the cost before any work begins. Browsing trials, clinic days and general information is free and does not require an account. Pricing for mobile field clinic days is still being determined.

Do I need an account to look around?

No. You can browse clinical trials, clinic days, pricing and safety information without signing up. An account is only needed to save studies, apply, or work with a navigator.

How do I change how you contact me?

Open Alert preferences from your dashboard to choose text, phone call or email, and to turn individual alerts on or off.

How do I delete my account and data?

Go to Delete my account. It removes your profile, chart, applications, requests and preferences from the live service. You can also email privacy@appalachianaccess.org and we will do it for you.

How do I get a refund?

If a paid navigation session did not take place, email support@appalachianaccess.org and we will refund it.

Is my health information protected?

We ask for your consent before sharing anything, log every consent, and limit access to staff working on your request. We do not sell your information and we do not claim HIPAA compliance. Details are in the Privacy Policy.

Something on the site is broken or a listing looks wrong.

Email support@appalachianaccess.org with the page and what you saw. We review reported listings and fix broken pages.

For app reviewers

A working demo account is available so reviewers can see the full member experience without entering real health information. It is preloaded with sample data only.

Email: reviewer@appalachianaccess.org

Password: AppAccessDemo2026!

Sign in at /auth. The demo account does not place real requests and is not billed. Email support@appalachianaccess.org if you need it reset.

Appalachian Access is owned and operated by Appalachian Meridian Group, LLC.